Delivering Effective Feedback – 2 days

Aim
To understand the skills needed for the basis of giving and receiving feedback where this is a requirement of the job role.

Benefits of Attending

• Clarifying the purpose of feedback
• Being comfortable with feedback in different situations
• Understanding the emotional aspects involved in giving and receiving feedback
• Being able to use a range of techniques to ensure that a balanced dialogue is achieved
• Identifying opportunities for giving successful feedback

Programme Outline: Day 1

• Skills, techniques and styles of feedback - listening, reflecting and summarising, questioning, empathy, self-disclosure, silence, body language, advising and suggesting
• Clarifying types of feedback and when to use them
• Overcoming problems that may occur when giving feedback
• The positive benefits of giving and receiving feedback
• What is the right environment and where are the boundaries?
• Preparing yourself for giving and receiving feedback on day 2

• Practice sessions and feedback
• Action plans for the future