|
To give an insight into the key elements of communication.
To enable participants to enhance their knowledge and skills in a
range of techniques.
By the end of the workshop participants will
- State correctly the 5 key elements of effective communication
- Identify correctly at least 2 barriers to effective communication
- Identify and describe correctly the importance of listening
skills
- Describe 2 key benefits of active listening
and identify at least 3 of its techniques
- Identify 2 key question types and explain correctly their application
and uses
- Explain correctly the 3 levels of questioning
- Explain correctly the 4 key aspects of a model for assertive
behaviour
- State correctly at least 1 technique of assertive communication
- Explain the 4 main communication styles and
identify your own preferred style
- Describe correctly how they can use the information of communication
styles
- Demonstrate correctly the application of questioning,
listening, and assertiveness techniques
- Correctly
identify strategies for resolving communication problems in
either a given case study or a personal issue
Trainer input, discussion, demonstration, group and individual
exercises
Participation in discussion and exercises, observation
and feedback in exercises, personal action planning
1 day (9.30 – 5.15)
Observation and review with colleagues/manager
Minimum 3. Maximum 10
| 9.30 |
Introduction |
| |
Overview of Communication |
|
Break |
|
Principal Skills of Communication (part 1) |
| |
- Listening
- Questions
- Assertiveness – Introduction
|
| 1.00 |
Lunch |
| 2.00 |
Principal skills of Communication (part 2) |
|
- Assertiveness Skills and Techniques
|
|
Communication Style |
|
|
|
Break |
|
Communication Style |
|
- Using information on styles
|
|
Applying techniques and developing strategies |
|
Action Planning |
| 5.00 |
Review and close |
|
