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To enable participants to be more aware of their
own needs and the needs of others. To deepen their knowledge of
how emotions affect behaviour. To equip them with tools and strategies
to move from negative to positive emotional states.
By the end of the workshop participants will
- be self-aware and to understand their impact on others
- have the ability to recognise and adjust their own
disruptive impulses and moods
- examine their own motivations and actively discover
ways in which their drives can be directed in a positive way
- explore the concept of empathy and practice and develop
related skills
- practice and develop social
skills which are effective in the workplace and beyond
Trainer input, discussion, demonstration, group and individual
exercises
Participation in discussion and exercises, observation
and feedback, personal action planning
5 days (9.30 – 4.30)
Minimum 6. Maximum 10
- Increasing your range of influence within your organisation
- Boosting morale
- Inspiring more co-operation, trust and confidence in
others
- Taking control of situations that would normally defeat
you, and getting the best possible outcome
- Dispelling conflict more easily
- Forming relationships based on trust
- Enhancing your own ability to coach and nurture others
- Making advance decisions in order to achieve better
results
- What are emotions and why are they important?
- What makes us think, feel, and act the way we do?
- Recognising our own emotions and how they impact on
our behaviour
- Identifying situations that we would like to handle
better
- Are we choosing our responses, or are they habitual?
- Moving from negative to positive states of mind
- Understanding how language impacts on our own and others’ emotional
states
- Using language to create new possibilities
- Listening with empathy
- Enhancing our own and others self-esteem
- Taking
practical steps to make a difference within the workplace
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